Civil Engineer

Responsible for handling international inbound customer calls on behalf of a telecommunications company. Provides prompt, courteous, and accurate assistance to customers regarding mobile, internet, landline, and other telecom services. Addresses inquiries, resolves service-related issues, processes account requests, explains billing concerns, and ensures a positive customer experience. Utilizes company systems to document interactions, troubleshoot technical problems, and escalate complex cases when necessary. Maintains compliance with company policies, service standards, and data privacy requirements while meeting performance metrics such as customer satisfaction, call quality, and response times.

Responsible for handling international inbound calls for healthcare accounts, providing professional and compassionate customer support to patients, healthcare providers, and insurance members. Assists with inquiries related to healthcare benefits, insurance coverage, claims status, eligibility verification, appointment scheduling, billing concerns, and general account information. Ensures accurate documentation of customer interactions while maintaining compliance with healthcare regulations, privacy policies, and quality standards.

Responsible for creating accurate technical drawings, plans, and detailed designs using AutoCAD software. Produces 2D and 3D drawings based on project specifications, engineering requirements, architectural concepts, and client instructions. Reviews and updates drawings, ensures compliance with industry standards, and collaborates with engineers, architects, project managers, and other stakeholders to support project development and execution.