Overview
Looking for full-time work (8 hours/day)
at $4.14/hour ($800.00/month)
High school diploma
Last Active
July 7th, 2026 (13 days ago)
Member Since
June 15th, 2026
Profile Description
Experienced Customer Service & Support Specialist | 3+ Years BPO
Hello! My name is Jamel Degorio, and I am a dedicated Customer Service Professional with over 3 years of solid experience in the call center industry. Throughout my career, I have successfully handled a diverse range of accounts, equipping me with a versatile skill set to tackle various customer needs.
My expertise includes:
Healthcare: Handling sensitive patient information, appointment scheduling, and compassionate care.
Technical Support: Troubleshooting complex issues, guiding users step-by-step, and resolving tech problems efficiently.
Sales: Overcoming objections, identifying customer needs, and driving revenue.
Banking/Finance: Managing secure data, processing transactions, and ensuring strict compliance.
I pride myself on my strong communication skills, problem-solving abilities, and commitment to delivering top-tier customer satisfaction. Whether you need help managing support tickets, answering live chats, or handling phone calls, I am ready to bring my multi-industry experience to your team!
Top Skills
Customer Support » Technical Support
Experience: 1 - 2 years
Provided high-level technical support for Teleperformance/ AT & T users, handling 40+ inbound tickets daily. Expert in troubleshooting software installation, network connectivity, and account configuration issues. Proficient in in using Salesforce to track issues and ensure timely resolution. Successfully maintained a 95% First-Call Resolution rate and consistently received high CSAT scores for technical clarity and patience.
Customer Support » Healthcare
Experience: 1 - 2 years
Served as the primary point of contact for patients at a large WellCare platform/insurance. Handled 50+ inquiries daily regarding prescriptions, appointment logistics, and billing concerns with empathy and professionalism. Consistently met KPIs for response time and resolution quality, ensuring seamless coordination between patients and clinical staff.
Other Skills
Basic Information
- Age
- 28
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Prosperidad, Agusan del Sur
- Tests Taken
- English
- B2(Upper Intermediate)
- Government ID
- Sign Up with Pro Account to View
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
SEE MORE REAL RESULTS“The more I stepped away from it, the more successful our Chanel became!”
- Jim Orr
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