Social Media Manager with Grapic Skills and Customer Support

Over the past year and two months as the Social Media Manager and for a brunch restaurant, I successfully translated the in-person dining experience into engaging digital content. My dual role allowed me to own the brand's visual identity from end to end—whether I was art directing mouth-watering food photography, designing cohesive physical menus and promotional posters, or curating vibrant, trend-driven campaigns across Instagram and TikTok. By combining aesthetic storytelling with strategic community management and targeted promotions, I didn't just grow our online following; I actively turned casual scrollers into loyal diners, directly driving a noticeable increase in daily foot traffic and weekend reservations.

Working as an in-house graphic designer at a bustling pub for eight months was a fast-paced crash course in high-volume, quick-turnaround creative work. No two days looked the same; I spent my afternoons designing clean, legible menus for the weekend rush, and my evenings building eye-catching, vibrant posters to promote upcoming trivia nights, live gigs, and seasonal tap takeovers. Operating inside a lively hospitality environment meant balancing the pub's traditional, rustic brand identity with fresh, modern aesthetics to keep customers engaged. It was a role that demanded extreme adaptability, a sharp eye for layout under tight deadlines, and the ability to turn a messy list of drink specials into visually striking, print-ready marketing materials before the doors opened.

Nine months as a customer associate on a telecommunications account felt like a crash course in human psychology and radical resilience. On any given day, my headset was a revolving door of chaotic energy—one minute I was calmly explaining a billing cycle to an elderly grandmother, and the next, I was acting as a verbal punching bag for a subscriber whose Wi-Fi cut out during a crucial business presentation. It didn't take long to realize that people weren't actually angry at *me*; they were just frustrated by their disrupted lives, which completely changed how I handled the heat. Over those 270 days, I developed a weirdly specific superpower: the ability to de-escalate screaming customers while simultaneously navigating three ancient, lagging database systems to process a billing credit. While the constant metrics pressure and back-to-back calls were exhausting, walking away after nearly a year left me with thick skin, an unbreakable sense of patience, and a genuine pride in my ability to find order in total chaos.