Zhaine
Home Care Scheduling | Care Coordination | Operations Support Virtual Assistant
Overview
Looking for any work (8 hours/day)
at $4.13/hour ($800.00/month)
Bachelor's degree
Last Active
July 8th, 2026 (6 days ago)
Member Since
June 14th, 2026
Profile Description
I help home care agencies and service-based businesses keep their daily operations organized, efficient, and running smoothly.
I specialize in caregiver scheduling, administrative support, customer service, and documentation. I have hands-on training using WellSky Personal Care, AxisCare, and RingCentral to coordinate caregiver schedules, fill open shifts, manage urgent schedule changes, maintain accurate records, and support HIPAA-compliant workflows.
Before transitioning into home care scheduling, I supported U.S.-based financial and mobility companies where I consistently delivered top performance. I ranked #1 among 15 Collection Specialists with zero compliance violations and later ranked #1 among 8 Reservation Specialists by achieving a 100% Service Quality Index (SQI) through scheduling accuracy, attention to detail, and exceptional customer service.
I'm comfortable working in fast-paced environments where priorities change quickly. Whether it's coordinating schedules, communicating with caregivers and clients, updating documentation, or resolving last-minute staffing issues, I stay organized, calm, and focused on finding solutions.
My skills include:
• Home Care Scheduling
• Caregiver Coordination
• Open Shift Coverage
• Calendar & Schedule Management
• Administrative Support
• Healthcare Documentation
• HIPAA Compliance
• Customer Service
• Google Workspace & Microsoft 365
• WellSky Personal Care
• AxisCare
• RingCentral
• ChatGPT and AI-powered workflow improvement
I believe great scheduling is more than filling shifts—it's about helping caregivers succeed, ensuring clients receive uninterrupted care, and making daily operations easier for the entire team.
I am available full-time and can work U.S. EST/PST, UK GMT, and Australian AEST business hours. If you're looking for someone who is dependable, detail-oriented, quick to learn, and committed to supporting your team's success, I'd love the opportunity to contribute to your business.
Top Skills
Office and Administration » Calendar Management
Experience: Less than 6 months
Office and Administration » AI Tools » ChatGPT
Experience: 1 - 2 years
Office and Administration » Calendar Management » Scheduling
Experience: Less than 6 months
Experienced in coordinating high-volume reservation schedules, managing customer bookings, and supporting daily operational workflows in fast-paced environments. Skilled in handling appointment modifications, cancellations, billing inquiries, and time-sensitive customer requests while maintaining exceptional accuracy and organization. Demonstrated the ability to prioritize multiple tasks simultaneously, communicate effectively with clients, and ensure seamless coordination from initial inquiry to successful service completion. Achieved a 100% reservation accuracy rate, 91% booking closure rate, and a perfect 100% Service Quality Index (SQI) while ranking #1 among 8 Reservation Specialists based on service quality performance. Strong in schedule management, documentation, customer communication, workflow coordination, and problem-solving, with the ability to adapt quickly to dynamic environments and support efficient day-to-day operations
Other Skills
Professional Services » Management Services » Administrative Management
Experience: Less than 6 months
Office and Administration » Documentation
Experience: 6 months - 1 year
Experienced in maintaining accurate, organized, and timely documentation while supporting customer service, scheduling, and operational workflows in fast-paced environments. Responsible for recording customer interactions, updating account information, processing reservation changes, documenting customer requests, and ensuring data accuracy across multiple systems while adhering to company policies and quality standards. Demonstrated strong attention to detail by maintaining a flawless compliance record, accurate reservation information, and organized customer records that supported efficient day-to-day operations.
Basic Information
- Age
- 23
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- San Jose Del Monte, Bulacan
- Tests Taken
- IQ
- Score: 127
- Government ID
- Sign Up with Pro Account to View
“The more I stepped away from it, the more successful our Chanel became!”
- Jim Orr
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