Results-driven Virtual Assistant and Ticket Fulfillment Specialist with over 7 years of experience in customer service, ticket operations, and inventory management within the live entertainment industry. Proven expertise in managing end-to-end ticket fulfillment processes, purchasing and sourcing tickets for high-demand events, and ensuring accurate and timely delivery across multiple ticketing platforms.
Experienced in handling ticket transfers, inventory management, order processing, pricing analysis, and customer support for concerts, sporting events, theatre productions, and other live entertainment experiences. Adept at working with brokers, suppliers, marketplaces, and cross-functional teams to resolve complex order issues while maintaining a high level of accuracy and efficiency.
Proficient in industry tools including Skybox by Vivid Seats, Lysted, IMS.1Ticket, TicketNetwork, and Amazon WorkSpaces, with hands-on experience supporting fulfillment operations for the Australian, New Zealand, and U.S. ticket markets. Recognized for strong attention to detail, problem-solving abilities, time management, and the capability to thrive in fast-paced remote environments.
Core competencies include Ticket Fulfillment, Ticket Purchasing, Inventory Management, Order Processing, Ticket Transfers, Pricing Analysis, Administrative Support, Customer Service, Data Accuracy, and Cross-Functional Collaboration. Committed to delivering exceptional service while contributing to operational excellence and business growth.
Experience: 1 - 2 years
Policy compliance and quality assurance Content auditing and escalation handling
Experience: 2 - 5 years
UPS Canada account Parcel tracking and pickup scheduling
Experience: 2 - 5 years
Ticket fulfillment for Australia and New Zealand markets Order processing and ticket transfers Magento, Ticketek AU/NZ Supplier coordination and issue resolution Viagogo, Tickpick, Ticketmaster, Tixel, Ticket URL Ticket sourcing and acquisitions Fulfillment support Skybox and Lysted experience Ticket sourcing and acquisitions Fulfillment support Skybox and Lysted experience Ticket purchasing, fulfillment, and pricing IMS.1Ticket, TicketNetwork, Amazon WorkSpaces Market research and inventory management
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