Detail-oriented and reliable professional with extensive experience in customer service for both outbound and inbound interactions, healthcare support, administrative operations, and claims review. Skilled in handling insurance verification, and case management. Adept at multitasking, problem-solving, and delivering accurate, first-call resolutions in fast-paced environments. Strong work ethic with the ability to work independently and with minimal supervision.
Experience: 2 - 5 years
Worked in a bpo company for more than 2 years and was promoted as a trainer. Skilled in assisting providers in claims processing and review, verify eligibility and benefits of a patient, and handle authorization review and creation. Cross-skilled and trained for 2 other Lobs
Experience: 2 - 5 years
Cross-skilled to Provider Services Customer Representative, Clinic Authorization Outbound and After hours call.
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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