i have been in a call center industry for 6 years. 1 year in Connect 2 as a Customer service rep, the skills i acquired from this company is how to handle customer complaints and how to deal with irate callers. and i stayed with APAC for 5 years. 3 years as a team lead. as a team lead i was able to develop my leadership skill and balance myself as a leader to my team and the operation. My main task is to directly supervise CSR's.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
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