Marketing VA | Email Marketer

Proficient in planning, building, and launching email marketing campaigns using Mailchimp — including audience segmentation, automated workflows, A/B testing, and performance analytics. I have direct professional experience supporting clients with Mailchimp as a Product Specialist at Concentrix, and hands-on campaign management experience at Happy Pets LLC where I handled newsletters, subscriber list management, and campaign reporting. I know how to create emails that get opened, clicked, and converted.

Experienced in handling inbound and outbound calls, resolving technical inquiries, and delivering exceptional customer experiences in a fast-paced BPO environment. During my 2 years at Concentrix as a Product Specialist Representative, I supported clients with Mailchimp-related concerns — from platform navigation and campaign setup to troubleshooting — while consistently meeting CSAT, AHT, and FCR targets. I'm comfortable managing high call volumes, de-escalating concerns, and ensuring every client feels heard and helped.

Spent 2 years at Concentrix as a Product Specialist Representative handling technical inquiries related to Mailchimp — guiding clients through platform setup, campaign configuration, automation workflows, troubleshooting, and account management. Comfortable explaining technical concepts clearly to non-technical users while consistently hitting performance targets (CSAT, AHT, FCR) in a high-volume BPO environment.