Katrina
Back Office Support Specialist | Customer & Case Processing with 10+ Years Exper
Overview
Looking for full-time work (8 hours/day)
at $3.33/hour ($640.00/month)
High school diploma
Last Active
June 27th, 2026 (yesterday)
Member Since
June 12th, 2026
Profile Description
Detail-oriented Back Office Support Specialist with over 10 years of experience in customer service, case processing, and administrative support across travel, telecommunications, and business process outsourcing industries. Skilled in handling high-volume customer requests through
Experienced in end-to-end case management including data verification, document review, order processing, ticket handling, and resolution of customer issues. Strong ability to investigate complex cases, analyze information, and coordinate with internal teams to ensure timely and accurate outcomes.
Proficient in maintaining detailed records, managing workflows, and supporting operational processes in fast-paced, remote, and international environments. Known for strong attention to detail, accuracy, problem-solving skills, and the ability to work independently with minimal supervision.
Highly adaptable and experienced in using various support systems and tools, with a proven ability to quickly learn new platforms and processes. Consistently focused on delivering high-quality work, improving efficiency, and ensuring customer satisfaction.
Seeking remote non-voice opportunities in Back Office Support, Customer & Case Processing, Order Processing, and Administrative Support roles.
Top Skills
Customer Support
Experience: 10+ years
Extensive experience providing customer support through phone, live chat, and email across travel, telecommunications, and service-based industries. Skilled in handling customer inquiries, resolving issues efficiently, managing cases, and delivering accurate and timely solutions across multiple communication channels. Strong ability to multitask, document interactions properly, and maintain high-quality customer service in fast-paced environments. Known for attention to detail, problem-solving skills, and consistent delivery of positive customer experiences while meeting performance and productivity targets.
Customer Support » Back Office Support
Experience: 5 - 10 years
Experienced in back-office operations including document review, data verification, case management, ticketing support, and administrative processing. Skilled in handling high-volume workflows with accuracy, ensuring compliance with company guidelines, and maintaining detailed and organized records. Strong background in investigating cases, processing customer requests, and supporting operational teams to ensure smooth and efficient business processes. Known for attention to detail, reliability, and the ability to work independently in fast-paced environments.
Other Skills
Basic Information
- Age
- 40
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Metro Manila, Metro Manila
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
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