Back Office & Administrative Support Specialist, Data Management and Customer Se

Experienced in processing high-volume transactions and maintaining accurate records with strong attention to detail.

Provided professional support to clients and stakeholders while ensuring customer satisfaction and issue resolution.

Over 13 years of experience handling administrative tasks, documentation, records management, and operational support.

Extensive experience processing insurance-related documents, policies, and client information while ensuring compliance.

Proficient in spreadsheets, data tracking, reporting, and basic data analysis.

Strong working knowledge for daily business operations.

Skilled in organizing, validating, updating, and maintaining confidential data and records.

Experienced in handling business communications, responding to inquiries, and maintaining professional correspondence.

Consistently maintained high accuracy levels when handling sensitive information and complex processes.

Able to identify issues, analyze information, and implement effective solutions while meeting deadlines.

Conducted information gathering, verification, and analysis to support business processes and decision-making.

Prepared reports, tracked performance metrics, and maintained documentation for operational needs.

Ensured accuracy and completeness of documents, records, and processed transactions.

Experienced in managing customer information and maintaining professional client interactions.

Maintained organized filing systems and accurate documentation in highly regulated environments.