Administrative and Customer Support Professional | Insurance, Banking & Client S

I have over 7 years of experience in the Australian insurance industry, specializing in claims management, policy administration, broker support, and customer service. My experience includes handling Motor, Home, Landlord, Farm, Business, Caravan, Pleasure Craft, and Liability insurance products. I have managed end-to-end insurance processes including claims lodgement, repair and towing coordination, hire car arrangements, policy renewals, endorsements, cancellations, quote remarketing, debtor management, and policy documentation. I am experienced in working with brokers, underwriters, insurers, and clients to ensure accurate and timely processing of insurance transactions. I am proficient in using insurance and CRM systems such as Insight Broking System, Salesforce, ServiceNow, and NICE, with a strong focus on customer service, attention to detail, compliance, and administrative efficiency.

I have over 10 years of customer service experience supporting Australian and international customers across the insurance, banking, telecommunications, energy, and retail industries. Throughout my career, I have handled high volumes of inbound and outbound calls, assisting customers with enquiries, account management, billing concerns, dispute resolution, claims support, and service-related requests. I am skilled at building rapport with customers, actively listening to their needs, and providing effective solutions while maintaining professionalism and empathy. My experience has enabled me to confidently manage challenging situations, de-escalate customer concerns, and deliver positive customer experiences in fast-paced and target-driven environments.

I have experience in the banking industry as a Customer Service Consultant with ANZ, one of Australia’s leading financial institutions. In this role, I assisted customers with a wide range of banking enquiries through phone, email, and digital channels, ensuring a high level of customer satisfaction and service excellence. My responsibilities included supporting customers with online banking applications, account-related enquiries, credit card services, billing concerns, and dispute resolution. This experience strengthened my communication, problem-solving, and customer relationship management skills while working in a fast-paced, highly regulated environment. I also developed a strong understanding of banking processes, data privacy, compliance requirements, and the importance of accuracy when handling sensitive customer information.