Overview
Looking for any work (8 hours/day)
at $8.30/hour ($1,600.00/month)
Bachelor's degree
Last Active
June 28th, 2026 (10 days ago)
Member Since
June 11th, 2026
Profile Description
Highly versatile Remote Operations Professional and Virtual Assistant with a successful decade-long corporate background specializing in premium customer service, advanced technical support, and strict back-office operations. Proven track record as a Team Lead managing high-volume data pipelines, handling complex customer escalations, and streamlining workflows with zero supervision.
I excel at bringing order to chaotic environments by creating comprehensive Standard Operating Procedures (SOPs), balancing team backlogs, and managing precise data auditing workflows. Passionate about leveraging AI efficiency tools and robust tech stacks to maximize daily productivity for growing businesses.
Core Areas of Expertise:
General & Admin Support:
Operations & Back-Office: Workflow optimization, SOP & document creation, background checks, credentialing verification, and quality auditing.
Tech & Customer Support: Advanced omnichannel troubleshooting, CRM management, SaaS platforms, and system integrations.
Technical & Automation Stack:CRMs & Tools: Salesforce, Zendesk, Google Workspace, MS Office (Excel/Sheets)
AI Tools: ChatGPT, Claude, Gemini
Collaboration: Slack, MS Teams, Zoom
I am an independent, detail-oriented problem solver who thrives in high-ownership, low-micromanagement environments. Whether you need your digital database streamlined, your customer support desk managed, or your administrative workflows automated, I deliver top-tier, reliable results.
Top Skills
Customer Support » Technical Support
Experience: 2 - 5 years
Over 4 years of experience as a Technical Support Specialist and Team Lead handling complex software troubleshooting, platform access errors, and system integrations.
Office and Administration » Team Leadership
Experience: Less than 6 months
Experienced Team Lead who aligns distributed remote teams, balances daily logs, manages resources, and monitors performance metrics (CSAT/FCR).
Virtual Assistant
Experience: 6 months - 1 year
A decade of corporate experience transitioning into remote business support. Expert in calendar coordination, professional correspondence, and task tracking.
Other Skills
Customer Support
Experience: 2 - 5 years
Comprehensive background in omnichannel premium customer service across live chat, ticketing platforms, and email management systems.
Office and Administration
Experience: 6 months - 1 year
Skilled in managing inbox noise, balancing task backlogs, organizing spreadsheets, and building structured databases to keep remote teams highly efficient.
Office and Administration » Admin Data Processing
Experience: Less than 6 months
Handled high-volume data verification pipelines, background checks, identity compliance, and meticulous quality control audits as an Operations Specialist.
Office and Administration » Microsoft Excel
Experience: Less than 6 months
Proficient in using sheets and trackers to record operational statistics, balance pipeline backlogs, and generate structured reports.
Basic Information
- Age
- 29
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Angeles City, Central Luzon
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
SEE MORE REAL RESULTS
You have successfully pinned this profile! You can manage pinned profiles in your Employer dashboard.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.