Results-driven Quality Assurance professional with over 10 years of experience in Quality and service operations. Proven track record in performance monitoring, agent coaching, and driving behavior-based quality improvements. Skilled in leading escalations, managing cross-functional teams, and aligning service delivery with organizational objectives. Adept at identifying process gaps, implementing corrective actions, and improving close rates and customer satisfaction metrics.
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
SEE MORE REAL RESULTSOnlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.