Viliza

Intake Coordinator, Team Lead, Quality Analyst, Customer Service Representative

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Overview

Looking for full-time work (8 hours/day)

at $7.13/hour ($1,376.00/month)

Bachelors degree

Last Active

July 8th, 2026 (2 days ago)

Member Since

June 10th, 2026

Profile Description

Hi, I’m Viliza! I’m a Healthcare Virtual Assistant and Intake Specialist with a unique edge: I hold a Bachelor’s degree in Pharmacy and have over 7 years of experience managing complex U.S.-based accounts. My expertise lies in handling high-volume B2C intake calls with high empathy, navigating CRMs, and converting leads for home care and senior services. Because of my background as a Team Lead and Quality Analyst, I thrive in fast-paced environments, work completely independently, and know exactly how to maintain strict compliance and quality in every interaction.

Top Skills

Customer Support » Customer Service

Experience: 2 - 5 years

Leveraged an extensive background in financial claims and medical intake coordination to deliver flawless customer service and prompt issue resolution. Experienced in quality analysis and workflow optimization, ensuring all client inquiries and medical documentation meet strict compliance and privacy standards.

Other Skills

Marketing » Telemarketing » Outbound Sales

Experience: 2 - 5 years

Leveraged strong persuasive communication and financial service familiarity to manage warm lead pipelines. Successfully educated potential clients on credit solutions, overcoming objections to seamlessly enroll them into the agency's credit repair program.

Basic Information

Age: 30

Gender: Female

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Address

Tests Taken: DISC
Dominance: 31%
Influence: 10%
Steadiness: 33%
Compliance: 26%: English
C2(Advanced/Mastery)