Customer Service | Virtual Assistant

Dynamic customer service professional with 2 years of experience resolving complex inquiries, de-escalating conflicts, and driving customer retention. Proficient in utilizing CRM software like Amazon AWS, Salesforce, and etc. to track and manage support tickets. Proven ability to maintain a high CSAT (Customer Satisfaction) score by actively listening, troubleshooting technical issues, and delivering tailored solutions in fast-paced, omnichannel environments (email, chat, and phone).

Experience involves blending active listening and persuasive communication to conduct market research and sell services. By leading with consultative surveys, you can identify a customer's specific needs and seamlessly transition into offering targeted solutions, building a rapport that turns rejections into valuable business leads

Highly organized back-office specialist with proven experience processing financial, legal, and administrative requests. Proven ability to carefully review account histories, verify payments, and generate official documentation, ensuring 100% compliance with corporate guidelines and state regulations.

Dedicated Technical Support Specialist with six months of experience troubleshooting internet connectivity, modem configurations, and VoIP/router issues. Proven ability to reduce average handling times, improve first-call resolution rates, and guide non-technical customers through step-by-step diagnostic procedures via remote access, phone, or live chat with patience and clarity.