Results-driven Customer Service Representative with expertise in customer suppor

Overview

Looking for full-time work (8 hours/day)

at $5.66/hour ($1,088.00/month)

Bachelors degree

Last Active

June 27th, 2026 (yesterday)

Member Since

June 10th, 2026

Profile Description

Hello! I'm Rhealinda Santos, a dedicated Customer Service Professional with over 15 years of combined experience in customer service, hospitality, administration, appointment setting, and virtual assistance.



Throughout my career, I have successfully supported customers and clients from diverse backgrounds across the Philippines, the United Arab Emirates, Jordan, and the United States. My experience includes handling customer inquiries, resolving complaints, processing refunds and chargebacks, managing appointments, providing administrative support, and delivering exceptional customer experiences through phone, email, and virtual communication channels.



Most recently, I worked remotely as a Customer Service Representative for INFOPAY Inc., where I assisted customers with account concerns, cancellations, refunds, complaints, and service inquiries while maintaining high standards of professionalism and customer satisfaction. I also gained valuable experience as a Part-Time Appointment Setter and Personal Virtual Assistant, supporting a Financial Consultant with client outreach, appointment scheduling, and administrative tasks.



My background in the hospitality industry, combined with my customer service and administrative experience, has strengthened my communication skills, adaptability, attention to detail, and ability to build positive relationships with customers and colleagues alike.



Beyond my professional career, I am a devoted wife, mother, daughter, and sister who values faith, family, and meaningful work. Balancing these important roles has taught me commitment, patience, empathy, organization, and resilience—qualities that have greatly contributed to my success in customer service and administrative support roles.



My faith in God serves as the foundation of my personal and professional life. As a dedicated member of the Members Church of God International (MCGI), I actively serve as an MCGI Kids and Teens Servant, participate in our local choir, and support community activities through the Mothers Club. These experiences have strengthened my leadership, teamwork, communication skills, and passion for serving others.



I am proficient in Zendesk, Talkdesk, Slack, Zoom, Hubstaff, Microsoft Office 365, and Google Workspace. I am known for being reliable, organized, patient, and committed to delivering quality work.



I am currently seeking opportunities where I can contribute my customer service expertise, administrative skills, and positive work ethic while continuing to grow professionally in a remote or hybrid work environment. Driven by faith, integrity, and a heart for service, I am committed to making a positive impact on every customer, client, and organization I serve.