Customer Service Manager | Ecommerce | Admin Assistant

In charge of managing group of people (Team/Unit) to ensure fulfillment of performance targets and deliver first rate customer care. Tracking daily/weekly and monthly productivity, organize meetings and coaching sessions to discuss and assess client updates, set goals and respond to feedback and issues, evaluate and show metrics to find areas of improvement via reports and analysis. Organize coverages and schedules to carries out policies and procedures that guarantees operational effectiveness.

Capable of managing operational and administrative duties in the background to guarantee a business runs smoothly without direct contact. Data processing to ensure correct input and confirm data updates in several systems are important duties. The preparation and organization of records is the main emphasis of documentation management. Real-time reporting ensures timely data generation and compilation. Based on the information provided, quality assurance is used to ensure that processed data is accurate and consistent.

Responsible for taking inbound/outbound inquires via phone, chat or email communications with the ability to answering complex concerns, resolve issues, escalate complaints and guarantee a satisfying experience. In order to achieve business objectives and uphold positive credibility with clients and customers key tasks includes building and establishing engagement, prompt resolution, precise and concise documentation, data gathering and product expertise.