Workforce Management Analyst with 10+ years of experience in real-time operations, scheduling, forecasting, performance reporting, data analysis, and process automation. Skilled in Excel, VBA macros, workforce planning, adherence management, dashboard creation, and operational reporting. Experienced with Verint, IEX, Aspect WFM, Genesys, and Microsoft Office.
Experience: Less than 6 months
Advanced Excel user with experience in reporting, dashboard creation, data validation, complex formulas, and VBA macro automation to improve productivity and reporting accuracy.
Experience: Less than 6 months
Experienced in analyzing operational data, identifying trends, creating performance reports, and providing actionable insights to improve business outcomes.
Experience: Less than 6 months
10+ years of experience in workforce planning, scheduling, real-time monitoring, adherence management, and staffing optimization across multiple lines of business.
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Created and optimized workforce schedules, shift bids, vacation planning, staffing recommendations, and schedule adherence processes.
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