Wilhelm
Customer Service Expert, Senior Collections Officer, KYC/AML Analyst
Verified
With Timeproof
Overview
Looking for part-time work (6 hours/day)
at $7.96/hour ($1,152.00/month)
Bachelors degree
Last Active
July 2nd, 2026 (8 days ago)
Member Since
June 7th, 2026
Profile Description
Banking and finance professional with 13+ years of experience across customer service, collections, insolvency, regulatory compliance, and stakeholder coordination within leading financial institutions including ANZ, UnionBank, and ING.
Demonstrated history of handling high-volume portfolios, navigating complex customer lifecycles, and ensuring strict adherence to banking regulations — consistently exceeding performance and SLA benchmarks across every role held.
Top Skills
Accounting » Accounts Receivable
Experience: 1 - 2 years
Drove outbound collections across a high-volume delinquent portfolio — 40–50+ daily calls — consistently achieving 85–90% of monthly targets across PTP kept rate, dollars per PTP, PTPs set per hour, and call quality
Customer Support » Customer Service
Experience: 10+ years
10+ years of customer support experience catering to US and Australian clients. Handled both inbound and outbound calls. Exceeded measured KPIs like AHT, CSAT, Quality and Attendance.
Other Skills
Office and Administration » Regulatory Compliance
Experience: 6 months - 1 year
Reviewed and approved CDD onboarding files for APAC corporate clients, ensuring completeness of documentary requirements, accuracy of ownership structures, and appropriate final risk level assignment in line with regulatory standards.
Basic Information
- Age
- 36
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Manila, National Capital Region
- Tests Taken
- DISC
- Dominance: 25
- Influence: 8
- Steadiness: 31
- Compliance: 36
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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