- Handled Voice Telco & Sales, E-commerce International Account.
- Handled Intermediate CS, Tech Specialist, Advance CS.
- Handles payments, troubleshooting.
- Handles lowering bill and cancelled accounts.
- Handled AT&T products & sales.
- Answering customer inquiries and billing.
-Was part of being a workforce - tracking attendance of agents on site (lates, absences, over auxes, attendance and aht reporting).
-Handled Rental Store and Parts Customer Service.
-Handled calls for customer who wants to rent and buy heavy machinery routing them to the correct dealership.
-Handled providing assistance with the parts customers need and also routing them to the correct dealership if needed.
-Outbound calls to provide resolution to customer's inquiries.
-Supporting all streams of customer support via call,
Experience: 6 months - 1 year
-Handles lowering bill and cancelled accounts. -Customer retention.
Experience: 2 - 5 years
-Handled Telco & Sales, E-commerce, Retention Specialist for different International Accounts. -Proficient and handworker and has the ability to adapt and learn to different streams of work.
Experience: Less than 6 months
- Tracking attendance of agents on site (lates, absences, over auxes, attendance and aht reporting).
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