Bjorn
Operations & Quality Assurance Specialist | Process Improvement | AI Automation
With Timeproof
Overview
Looking for part-time work (4 hours/day)
at $2.48/hour ($238.40/month)
High school diploma
Last Active
June 25th, 2026 (yesterday)
Member Since
June 5th, 2026
Profile Description
Operations and Quality Specialist with experience in team leadership, quality assurance, process improvement, and performance management. I help businesses improve efficiency, maintain high-quality standards, and optimize workflows through data-driven decision-making and continuous improvement.
My strengths include quality auditing, reporting, coaching, SOP creation, process documentation, and operational support. I am also actively developing expertise in AI-powered automation and workflow optimization to help businesses reduce manual work and scale more effectively.
I am dependable, detail-oriented, and committed to delivering accurate, high-quality results that contribute to business growth.
Top Skills
Professional Services » Management Services » Call Center Operations Management
Experience: 5 - 10 years
Experienced in overseeing daily business operations, improving workflows, monitoring team performance, and implementing process improvements to increase efficiency, productivity, and service quality. Skilled in KPI management, reporting, coaching, and operational problem-solving.
Office and Administration » Team Leadership
Experience: 5 - 10 years
Leading since 2017, lead and support teams through coaching, performance management, and effective communication to achieve business objectives. I handled both outbound and non voice account.
Other Skills
Customer Support » Customer Service
Experience: 10+ years
Support customer-focused operations by improving service quality, resolving issues, and enhancing customer satisfaction.
Project Management » Process Improvement
Experience: Less than 6 months
Identify inefficiencies, analyze workflows, and implement practical solutions that enhance productivity, quality, and operational efficiency. Experienced in streamlining processes, reducing errors, and driving continuous improvement through data-driven decision-making.
Basic Information
- Age
- 40
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Pasig City, Metro Manila
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
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