General Virtual Asistant

I gained my calendar management experience as an Administrative Assistant at First Agro-Industrial Rural Bank, Inc., Head Office in Bogo City, Cebu from March 2018 to July 2022. I managed scheduling of meetings and appointments to ensure smooth daily operations. I organized daily, weekly, and monthly calendars to support effective time management and productivity. I was responsible for sending timely reminders for important events and meetings, as well as preventing scheduling conflicts and avoiding double bookings. I also handled rescheduling and cancellation of appointments when necessary. In addition, I coordinated with clients, team members, and executives regarding availability to ensure proper communication and well-organized scheduling.

I gained strong email management experience through my roles at First Agro-Industrial Rural Bank, Inc., Head Office in Bogo City, Cebu (March 2018 – July 2022) as an Administrative Assistant, First Agro-Industrial Rural Bank, Inc., Danao City, Cebu (July 2022 – January 2024) as a Teller, and Minebea Mitsumi Inc., Danao City, Cebu (June 2024 – April 2025) as Office Staff (Document Control In-Charge). In these roles, I managed daily professional correspondence by organizing, sorting, and responding to emails related to internal operations, customer concerns, documentation, and administrative coordination. I ensured that important messages were prioritized and addressed promptly, while maintaining accurate records and proper filing of communications. I also handled follow-ups, coordinated with different departments, and ensured clear and timely communication with clients, employees, and stakeholders. Through these experiences, I developed strong skills in inbox organization, attention to detail, confidentiality, and professional communication in a fast-paced work environment.

I worked as a Teller at First Agro-Industrial Rural Bank, Inc., Danao City, Cebu from July 2022 to January 2024, where I delivered professional customer service while handling financial transactions accurately and efficiently. I maintained precise transaction records and ensured proper documentation in compliance with banking procedures and standards. I also assisted clients with inquiries and account-related concerns, ensuring that their needs were addressed in a timely and courteous manner while strictly following banking policies. I also worked as a Customer Service Representative for a Travel Account (Expedia) at Teleperformance, Cebu City, from March 2024 to June 2024. In this role, I assisted customers with travel reservations, itinerary changes, and booking concerns through phone and system-based communication tools. I managed customer inquiries professionally, provided timely solutions, and ensured high levels of customer satisfaction. I also processed travel-related requests with accuracy and attention to detail in a fast-paced call center environment.

Worked as an Administrative Assistant at First Agro-Industrial Rural Bank, Inc., Head Office in Bogo City, Cebu from March 2018 to July 2022, providing comprehensive administrative and clerical support for training programs, internal coordination, and office operations. Managed calendar scheduling and coordinated external training programs, including booking sessions, aligning schedules with participants, and liaising directly with training providers. Handled meeting coordination and administrative reminders for training activities, ensuring all participants received timely schedules and updates. Managed email communication and professional correspondence with internal teams, employees, and external training institutions to ensure smooth coordination of activities. Organized travel planning and hotel booking arrangements for employees attending training sessions and official business trips. Processed and monitored cash advance requests, liquidation reports, and reimbursement documentation in compliance with internal policies. Maintained accurate expense tracking records and ensured timely submission and validation of financial supporting documents. Demonstrated strong problem-solving and adaptability in managing schedule changes, last-minute travel adjustments, and documentation discrepancies. Successfully handled multiple administrative tasks simultaneously while maintaining a detail-oriented, highly organized, and priority-driven work approach.