Experienced in Customer Service, Appointment Setting, and Fraud Analysis, with a strong ability to communicate effectively, resolve customer concerns, manage appointments, and identify potential fraud risks. Detail-oriented, organized, and committed to delivering excellent customer experiences while supporting business growth and operational efficiency.
Experience: 1 - 2 years
• Handled high-volume inbound inquiries related to orders, returns, and account management. • Resolved customer complaints with empathy and efficiency, maintaining high satisfaction ratings. • Processed transactions, refunds, and escalations in compliance with company policies. • Recognized for consistent performance and promoted to Fraud Analyst role.
Experience: 6 months - 1 year
• Scheduled and confirmed client appointments for medical spa services, ensuring optimal booking efficiency. • Provided detailed information on available treatments and promotions to prospective clients. • Maintained organized client records and coordinated with the clinical team for seamless service delivery.
Experience: 1 - 2 years
• Investigated suspicious transactions and potential fraudulent activities on e-commerce accounts. • Analyzed account patterns and flagged anomalies to prevent financial losses. • Collaborated with cross-functional teams to implement fraud prevention strategies and update risk protocols. • Generated detailed reports on fraud trends to support business decision-making.
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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