Customer Service Professional | Operations Support | Team Leader

Experienced Customer Service Professional with Amazon background, skilled in handling customer inquiries and managing escalated concerns through chat and phone support. Ability to handle escalations such as supervisor and manager-level calls, ensuring accurate resolution and adherence to company policies. Strong background in conflict resolution, problem-solving, and delivering high-quality customer experiences in fast-paced, metrics-driven environments.

Experienced Team Leader with Amazon background, skilled in leading teams in a fast-paced, metrics-driven environment. Proven ability to supervise agents, manage performance, handle escalations, and ensure high-quality customer service delivery. Strong background in coaching, KPI monitoring, and process improvement to achieve team targets. Adept at handling complex customer issues, including escalations requiring higher-level support, while maintaining professionalism and customer satisfaction.