A Customer Service & Operations Leader with a record of managing high-performing support teams and optimizing backend operations. Expert in transforming complex, high-stakes customer issues—such as billing disputes and fraud detection—into seamless, reassuring resolutions. Combines an empathetic, customer-first approach with sharp analytical skills to improve team productivity, maintain rigorous regulatory compliance, and drive long-term customer retention.

Utilized Amazon Seller Central's advertising console to create, monitor, and optimize Sponsored Products, Brands, and Display campaigns. Regularly extracted search term reports to identify high-performing keywords and build robust negative keyword lists, successfully lowering ACoS and increasing total sales velocity

Owned end-to-end campaign setup, ad structuring, and active management to drive brand growth. Conducted deep competitor research and performance analysis to optimize advertising spend. Streamlined budget management and executed targeted strategies for organic ranking optimization.