Executive Assistant | Customer Support Specialist | Administrative Support

I have experience in a back-office warranty operations role where I handled tickets related to product repairs and service requests. My main responsibility was to review incoming cases and coordinate repair appointments with authorized service providers. I would check the details of each ticket, verify warranty coverage, and then schedule appointments based on the customer’s availability and the servicer’s schedule. I also communicated with both customers and service partners to ensure all requirements were complete before dispatching the job. In addition, I monitored ticket status, followed up on pending repairs, and updated records in the system to ensure accurate tracking and timely resolution. This role required strong attention to detail, coordination skills, and the ability to manage multiple cases efficiently while ensuring smooth end-to-end service completion.

I have over 4 years of experience in customer support, primarily handling inbound and outbound phone calls with customers. I assist with inquiries, complaints, and service-related concerns while ensuring clear, professional, and empathetic communication at all times. My role involves actively listening to customers, identifying their needs, and providing accurate solutions or proper escalation when necessary. I make sure to explain processes clearly, set expectations, and follow up when needed to ensure issues are fully resolved. I am also experienced in maintaining a calm and patient tone during difficult calls, handling high call volumes, and ensuring each customer feels heard and supported throughout the interaction.