E-commerce dropship specialist customer service open box specialist

Customer Service & E-commerce Support Specialist (7+ Years Experience) Experienced customer service professional with over 7 years of expertise providing support through chat, email, and phone channels. Skilled in managing customer inquiries, resolving issues, and delivering exceptional customer experiences for U.S.-based e-commerce accounts. Experienced as a Dropship Specialist and Open Box Specialist, managing order fulfillment, inventory coordination, returns processing, and vendor communications. Proficient in using customer support, communication, and productivity tools to streamline operations, improve efficiency, and maintain high customer satisfaction. Strong communication, problem-solving, and multitasking skills with a proven ability to thrive in fast-paced remote environments. Key Skills & Tools: Customer Service (Chat, Email & Phone Support) Dropshipping Operations Open Box Processing Order Management & Fulfillment Customer Issue Resolution E-commerce Support Zendesk Jira Mitel App Vendor Garage Facebook Marketplace Amazon Connect Gmail ChatGPT Google Sheets Microsoft Office Google Workspace Live Chat Platforms Data Entry & Reporting Inventory Coordination Customer Satisfaction Management Communication & Problem Solving Time Management & Multitasking