Senior Virtual Assistant | Executive Assistant | Property Management Specialist

I worked in the BPO handling sales for multiple LOBs. TelCo, pharmaceutical, travel, hospitality, B2B prospecting to name a some. I worked with a company who does outbound calls to convince people to join the stock market. I have experience in both inbound and outbound sales.

Led teams to consistently meet and exceed performance metrics. Conducted coaching and mentoring programs to improve agent productivity and service quality. Managed performance reviews and development plans. Coordinated communication between management and staff to ensure operational alignment. Fostered a collaborative and results-driven team culture.

As an eexperienced Virtual Assistant and Customer Support Professional with over 18 years of combined experience in the BPO industry and remote work environments. Throughout my career, I have provided exceptional customer support across multiple channels, including phone, email, live chat, and technical support, serving clients in various industries such as telecommunications, pharmaceuticals, travel, property management, and e-commerce. My background includes resolving customer inquiries, troubleshooting technical issues, managing customer accounts, processing orders, handling escalations, and delivering outstanding customer experiences. I have supported both business and consumer clients, consistently meeting performance metrics while maintaining a customer-first approach. As a Virtual Assistant, I have successfully managed administrative operations, customer communications, calendar and email management, CRM systems, property management support, reservation coordination, and reporting. My experience working with international clients has strengthened my ability to work independently, adapt quickly to new tools and processes, and deliver results with minimal supervision.