Social Media Marketing Specialist |Business Virtual Data Assistant |Experienced

4+ years of hands-on social media management experience growing and maintaining brand presence across Facebook Pages and Facebook Marketplace. Managed organic content strategies, product listings, and audience engagement for two independent businesses — a beauty products store and a helmet online shop — consistently driving product visibility, customer inquiries, and sales conversions. Created and scheduled content using Canva and Meta Business Suite, responded to comments and messages promptly, and maintained a consistent brand voice across all posts. Also have foundational experience with Facebook Ads management to support paid reach alongside organic strategies. Skilled in content creation, community engagement, marketplace optimization, and basic performance monitoring. Reliable, creative, and audience-focused in building an active and converting social media presence.

Dedicated customer service professional with 8+ years of experience delivering fast, accurate, and professional support across multiple industries and communication channels. At Dental Traders Company, I managed 100+ customer interactions daily via Facebook, phone calls, and messaging platforms — handling product inquiries, order concerns, shipment updates, and escalation resolution while maintaining high client satisfaction at all times. I consistently delivered timely, empathetic, and solution-focused responses that kept customers informed and confident in every transaction. Earlier, I spent 2+ years at McDonald's as a Customer Service Associate in one of the highest-volume, fastest-paced customer service environments — building strong foundations in accuracy under pressure, multi-tasking, and professional communication. I also provided customer support for two independent e-commerce businesses, handling inquiries, complaints, and after-sales coordination. Skilled in omni-channel support across email, chat, phone, and social media platforms. Detail-oriented, calm under pressure, and fully committed to delivering a positive customer experience at every touchpoint.

8+ years of hands-on administrative experience supporting daily business operations across multiple industries. Skilled in calendar and inbox management, data entry, record keeping, report preparation, order processing, and client communication. Managed 100+ daily customer interactions while maintaining accurate and organized records in Google Sheets and Microsoft Excel. Proficient in Google Workspace, Microsoft 365, Notion, and Trello. Detail-oriented, reliable, and able to work independently with minimal supervision.

Managed schedules using Google Calendar by coordinating meetings, handling time zones, and organizing daily and weekly plans to ensure efficient workflow and timely task completion.

Highly accurate and detail-oriented data entry specialist with 8+ years of experience maintaining organized records across multiple business operations. At Dental Traders Company, I managed and updated customer records, order details, inventory data, and shipment information daily using Google Sheets and BigSeller — handling 100+ transactions and interactions per day with consistent accuracy. I also prepared daily operational and sales reports, maintained lead generation pipelines, and tracked B2B outreach data for 100+ prospective clients. Earlier experience includes managing student enrollment records, payment data, and scheduling information as an Administrative Assistant, as well as tracking daily sales and expenses as a small business operator. Proficient in Google Sheets, Microsoft Excel, Google Workspace, Microsoft 365, and Notion. Fast, accurate, and committed to keeping data clean, consistent, and up to date.

Experienced in managing high-volume email communications in a professional and timely manner. At Dental Traders Company, I handled 100+ daily customer interactions across email and messaging platforms — responding to inquiries, processing requests, following up on orders, and resolving concerns with accuracy and professionalism. Skilled in drafting clear, brand-aligned email responses, organizing inboxes, and ensuring no message goes unanswered. Proficient in Gmail, Google Workspace, and Microsoft Outlook. Detail-oriented with a strong focus on response time, tone, and client satisfaction.

Results-driven General Virtual Assistant with 8+ years of hands-on experience supporting business operations remotely. Skilled across a wide range of VA functions including administrative support, data entry, email and calendar management, customer service, lead generation, CRM management, order processing, and e-commerce operations. At Dental Traders Company, I managed 100+ daily customer interactions, maintained organized records in Google Sheets, processed orders end-to-end using BigSeller, and executed B2B outreach campaigns targeting 100+ prospective clients — all independently and accurately. I also independently operated two online businesses managing product listings, customer communication, and order fulfillment on Facebook and Marketplace. Proficient in Google Workspace, Microsoft 365, Notion, Trello, Canva, BigSeller, and ChatGPT. GVA Certified by ProVA PH. Fully remote-ready with 147 Mbps fiber connection, 5G backup, UPS power backup, and a quiet private home office.

Experienced in B2B lead generation, prospect research, and outreach campaign execution. At Dental Traders Company, I identified and researched 100+ prospective business clients, built and maintained organized lead pipelines in Google Sheets, and executed structured outbound follow-up campaigns to nurture prospects and drive conversions. I consistently tracked lead status, updated records accurately, and ensured no prospect fell through the cracks. Skilled in identifying qualified leads, crafting professional outreach messages, and maintaining follow-up sequences across email and messaging platforms. Detail-oriented, organized, and results-driven in building and managing a healthy sales pipeline from research to conversion.

Hands-on e-commerce experience managing end-to-end online store operations across two independent businesses. Handled product listing creation and optimization, customer communication, order monitoring, and after-sales support on Facebook Marketplace and Facebook Shop. Managed inventory coordination, shipment tracking, and daily sales records to ensure smooth and accurate store operations. Also processed orders and coordinated logistics at Dental Traders Company using BigSeller, handling 100+ transactions daily. Experienced in organic selling strategies, marketplace management, and maintaining a consistent brand presence online. Proficient in BigSeller, Google Sheets, Meta Business Suite, and Canva. Reliable, organized, and customer-focused in every stage of the e-commerce process.