Throughout my tenure at Aumni (a JPMorgan Company), I consistently extracted and systematically entered summarized investment data from complex customer documentation into proprietary applications and Google Sheets while maintaining strict data quality standards and a near-zero error rate. This technical proficiency is complemented by my background as a Documentation Officer at Megapines Realty, where I managed meticulous digital filing systems using MS Excel and drafted essential legal transaction documents. My strong command of data operations, paired with my experience auditing data and leading data specialist teams, ensures exceptional data integrity, efficient retrieval, and strict compliance with operational standards.

Throughout my tenure at Aumni (a JPMorgan Company), I consistently analyzed, summarized, and audited complex investment data using tools like Google Sheets and MS Excel to ensure premium quality for high-level reporting. My analytical expertise is defined by a meticulous eye for detail, a near-zero error rate, and a proactive approach to identifying data anomalies and formulating strategic workflows. Furthermore, my background in reconciling intricate investment data and managing team performance metrics highlights my ability to turn complex data into accurate, compliance-ready insights that drive operational excellence.

My expertise spans high-volume ticket management utilizing industry-standard tools like Jira and ZenDesk, where I consistently achieved peak 5-star customer satisfaction ratings through rapid, high-quality issue resolution. With a strong background in cross-functional and cross-regional collaboration, I served as a key escalation point for US-based Customer Success teams, effectively aligning client expectations, resolving complex concerns, and optimizing the onboarding and retention experience. Additionally, my background includes direct client-facing interactions, such as conducting on-site property walkthroughs that improved hand-off satisfaction, demonstrating a well-rounded capability to maintain strict Service Level Agreements (SLAs) while prioritizing the client experience.

I demonstrate a strong track record of high-impact, cross-functional collaboration across multiple organizational levels. Throughout my tenure at Aumni, I consistently bridged communication gaps by engaging directly with US-based Customer Success teams to align client expectations and partnering with diverse internal departments to resolve escalations within strict SLAs. As a Team Lead, I routinely coordinated with regional managers and cross-regional teams via Slack and structured meetings to drive process improvements and align global protocols. Furthermore, my collaborative mindset extends to my experience at Megapines Realty, where I worked closely with agents, brokers, and various internal departments to strategize and support business growth.

I have extensive experience managing complex documents across real estate, finance, and data operations. At Megapines Realty, I drafted essential legal and property documents—like sales contracts and property titles—while keeping client files organized and updated. In my roles at Aumni (a JPMorgan Company), I analyzed and summarized intricate financial records, including equity financing and investment transactions, into specialized software. Across all my positions, I have focused on auditing data, building efficient workflows, and ensuring total accuracy.

As a Data Operations Team Lead at Aumni (a JPMorgan Company), I successfully managed a team of Data Specialists to meet high-volume operational goals while upholding strict quality standards through individualized coaching and targeted training. My leadership approach is highly collaborative and cross-functional; I excel at driving multi-site training delivery across regions like Baguio and Cebu, managing monthly and quarterly evaluations to drive growth, and serving as a key escalation point to align global teams and resolve complex client concerns.