Customer Support & Operations Specialist with 4+ years of remote experience supporting international clients.
Experienced in customer service, CRM management, order processing, billing support, refunds, subscriptions, and business operations. Currently managing 80+ customer inquiries daily while maintaining a 95% Customer Satisfaction score.
Proficient in Salesforce, Zoho CRM, Shopify, Intercom, Retool, Google Workspace, and Microsoft Excel.
Known for being reliable, detail-oriented, and proactive in resolving customer issues, improving workflows, and supporting business growth.
Experience: 6 months - 1 year
Supported daily business operations through order management, process coordination, customer support, reporting, and workflow tracking across remote teams.
Experience: 1 - 2 years
Provided executive support to business owners by managing calendars, inboxes, appointments, follow-ups, research, and daily administrative operations across multiple projects.
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