I am from BPO Industry transitioning into VA Industry.
Skills and Tools Used:
- Customer Service
- Technical Support
- Quality Evaluator
- Detail-Oriented
- Canva
- Bookkeeping
- QuickBooks Online
- Salesforce CRM
- Meta Ads Manager
- Ads Specialist
Experience: 1 - 2 years
I worked as a Technical Support under QuickBooks Online for 1 year and 7 months. I resolved daily QuickBooks Online technical, billing, payroll, and banking integration issues and guided users on invoicing, expense tracking, tax setup, and financial reporting features.
Experience: 2 - 5 years
My background in customer service includes customer facing and assisting customers via phone, chat and email channels. Was able to work as a Bank Teller, Medical Secretary, and BPO companies as Customer Service, Technical Support and Quality Assurance.
Experience: Less than 6 months
Experience: 1 - 2 years
Experience: 2 - 5 years
I worked with Meta Pro Team and Meta Executive Services Team for a total of 2 and a half years as a Customer Service and Quality Evaluator. I help Advertiser's with their Meta account billing issues, setting up and optimizing their campaigns to improve performance and compliance. As I transitioned into QA role, I evaluated customer's interactions via multiple channels, to ensure compliance and quality consistency.
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