Customer Support/Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $6.62/hour ($1,280.00/month)

High school diploma

Last Active

July 1st, 2026 (8 days ago)

Member Since

May 29th, 2026

Profile Description

I am a customer service and team leadership professional with 20 years of experience in the BPO and customer support industry. Over the course of my career, I have spent 13 years as a Team Leader and 7 years as a Customer Service Representative, developing strong skills in customer relations, sales support, coaching, and performance management.

As a Team Leader, I was responsible for driving team performance and delivering results through effective coaching, mentoring, and employee development. I regularly monitored performance metrics, provided feedback, conducted coaching sessions, and implemented action plans to help tea ---------- mbers achieve and exceed their targets.

In addition to leadership responsibilities, I also handled customer follow-ups and sales lead management by contacting customers, nurturing potential opportunities, and supporting sales conversion efforts. My background has given me extensive experience in customer communication, problem-solving, conflict resolution, and building strong customer relationships.

My key strengths include:

Customer Service Excellence
Team Leadership & Coaching
Performance Management
Sales Lead Follow-Up
Customer Retention
Call Handling & Phone Support
Quality Assurance
Problem Solving
Communication Skills
KPI and Target Achievement

I am highly dependable, results-oriented, and committed to providing exceptional service while helping businesses improve customer satisfaction and achieve their goals.