In the healthcare industry, I supported patients and providers by handling appointment-related inquiries, insurance verification, account concerns, and general customer support while maintaining confidentiality and compliance standards. Financial Customer Service Representative with experience supporting payroll cardholders by assisting with account inquiries, card activation, PIN setup and reset, balance verification, transaction reviews, and general account servicing. Provided accurate information regarding card usage, account activity, and transaction history while ensuring compliance with security and verification procedures. Assisted customers in resolving account concerns, troubleshooting card-related issues, and delivering a positive customer experience through effective communication and problem-solving skills.