I’m a customer support and administrative professional with 7+ years of experience in customer service, sales coordination, event support, and social media management. Throughout my career, I’ve developed strong communication, organization, and multitasking skills while working with clients and teams in fast-paced environments.
I’m currently transitioning into the Virtual Assistant industry and exploring opportunities in becoming a General VA, mainly in administrative support, customer support, and operations roles. I enjoy helping businesses stay organized, improving workflows, managing day-to-day tasks, and creating a smooth experience for clients and teams. I’m especially interested in roles where I can continue learning, grow long-term, and provide dependable support behind the scenes.
I’m experienced with tools like Google Workspace, Microsoft Office, Canva, Notion, Slack, Zoom, ClickUp, and ChatGPT. I also have a dedicated remote workspace, reliable equipment, and flexible availability across different time zones.
I’m always open to connecting with business owners, recruiters, fellow VAs, and professionals in the remote work space. Feel free to connect or message me. I’d love to learn, collaborate, and explore opportunities together.
Experience: 1 - 2 years
1. Designed and prepared marketing materials including presentations, social media graphics, flyers, banners, and promotional content for multi-channel campaigns. 2. Managed social media content planning, scheduling, audience engagement, and campaign monitoring to support promotional initiatives.
Experience: 2 - 5 years
1. Collaborated with multiple teams to develop and execute promotional campaigns and event marketing initiatives. 2. Coordinated logistics and collaborated with student organizations across multiple schools for a large-scale 3-day leadership event. 3. Facilitated large-scale breakout sessions and team-building activities for over 500 participants across multiple event locations.
Experience: 5 - 10 years
1. Built and maintained relationships with customers and partner organizations to support sales growth and long-term engagement. 2. Managed 30–40 daily inbound customer interactions while maintaining professionalism, accuracy, and timely issue resolution. 3. Addressed customer inquiries and supported account changes related to service activation, billing, usage, plans, and other account changes. 4. Provided first-level technical support and efficiently escalated unresolved concerns to specialized teams, helping improve customer resolution time.
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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