A meticulous and reliable professional experience in administrative support, accounting, and customer-facing roles. Demonstrates exceptional accuracy, data integrity, and speed in data capture, validation, and record-keeping. Proficient with Microsoft Office and Google Workspace, familiar with invoicing, accounts receivable, reporting, and maintaining organized digital records. Adept at balancing multiple tasks, meeting deadlines, and upholding confidentiality while collaborating with cross-functional teams.
Experience: 1 - 2 years
Experience: 2 - 5 years
Assisted US customers with flight bookings, schedule changes, and cancellations. Supported retail and online customers with payments, orders, and product concerns.
Experience: 2 - 5 years
Oversaw day-to-day team operation, handling both client - facing and internal administrative tasks. Managed escalation, audits, and calibrations with leaders to uphold service excellence. Support supervisors by performing managerial duties during absence. Assisted US customers with retail and online purchases, resolving order concerns and providing status support. Served as SME, monitoring team performance and providing administrative assistance to supervisors. Worked as customer advocate, handling chronic order issues and ensuring resolution through proactive follow-ups. Conducted order and call audits, managed escalations and facilitated calibrations with leadership teams.
Experience: 2 - 5 years
Provides technical troubleshooting for computers, internet connectivity, and cable/TV issues for US customers.
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