Customer-focused customer service professional with strong in-bound call center experience for leading communications companies and expert knowledge of wireless communications products. Skills include a demonstrated competency in Windows applications, keyboarding proficiency and use of automated systems. Articulate with excellent verbal and written communication skills. Diplomatically resolve customer complaints and diffuse tension to ensure customer retention.
Excellent reading and writing comprehension, near vision, dexterity, speech recognition, critical thinking and time management. Can handle an influx volume of written material that must be transferred to a data format, efficiently and accurately. Have the ability to coordinate reading, typing and thinking. To ensure information is transferred accurately,
able to compare and contrast information, but do so at a fast pace. Able to follow instructions carefully by listening and/or reading instructions, while also being aware of necessary edits.
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
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