Errold
Retention Specialist, Customer Service Representative and Graphic Artist
Verified
Overview
Looking for any work (8 hours/day)
at $5.64/hour ($1,090.91/month)
Not Specified
Last Active
July 14th, 2026 (yesterday)
Member Since
May 27th, 2026
Profile Description
Top Skills
Customer Support » Technical Support
Experience: 2 - 5 years
• Delivered customer service and technical support for Activision, Petco IT Helpdesk, and Amazon accounts. • Assisted customers via phone, email, and chat with account, product, order, and technical concerns. • Performed troubleshooting for software, hardware, gaming, and IT-related issues. • Resolved customer inquiries efficiently while maintaining service quality standards. • Documented customer interactions and solutions using CRM and ticketing systems. • Achieved performance targets for customer satisfaction, productivity, and quality assurance. • Collaborated with internal teams to ensure timely issue resolution and customer support.
Customer Support » Sales Support » Account Retention
Experience: 5 - 10 years
• Managed customer retention and service recovery cases for telecom customers through phone, email, and chat support. • Resolved complex billing, account, service, and technical concerns while maintaining high customer satisfaction. • Negotiated customized solutions to prevent service cancellations and improve customer loyalty. • Handled escalated customer complaints and coordinated with internal departments for timely resolution. • Assisted customers with account management, service upgrades, renewals, and retention programs. • Maintained accurate customer records and case documentation using CRM systems. • Consistently met or exceeded retention, quality assurance, and customer experience performance metrics. • Delivered exceptional customer service in a fast-paced, KPI-driven environment.
Other Skills
Basic Information
- Age
- 26
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- TAGUIG CITY, METRO MANILA
- Tests Taken
- IQ
- Score: 109
- DISC
- Dominance: 19
- Influence: 7
- Steadiness: 39
- Compliance: 35
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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