REMOTE OPERATIONS, SALES & SOCIAL MEDIA SUPPORT SPECIALIST
I am a results-driven professional with over 10 years of experience in sales, banking, insurance, customer service, and business operations. Over the years, I have developed strong skills in client communication, lead generation, CRM management, administrative support, and digital marketing.
I am now focused on helping business owners streamline their operations, manage customer relationships, support marketing efforts, and maintain organized backend systems.
My experience includes:
• Social Media Management (content scheduling, posting, and account support)
• Lead Generation and Prospect Research
• Appointment Setting and Client Follow-ups
• CRM Management (GoHighLevel, Salesforce, SAP, MS CRM)
• Data Entry and Administrative Support
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• Meta Ads Monitoring and Basic Campaign Support
• Pipeline Tracking and Lead Organization
• Calendar and Appointment Management
• E-commerce Operations Support (TikTok Shop and Shopee)
Utilizing GoHighLevel (GHL), including CRM navigation, pipelines, forms, calendars, templates, client communications. I also have experience supporting client projects through delegated virtual assistant and social media management tasks.
I pride myself on being organized, dependable, detail-oriented, and quick to learn new systems and processes. Whether you need help managing leads, supporting customers, organizing operations, or assisting with marketing activities, I am committed to delivering quality work and helping your business grow.
Let's discuss how I can support your business goals.
Experienced in managing client records, lead tracking, pipeline updates, and customer relationship management across Salesforce, SAP, MS CRM, and GoHighLevel (GHL). Highly adaptable in learning new systems and maintaining accurate client data and follow-up processes.
Experience: 5 - 10 years
Experienced in client outreach, lead qualification, calendar management, appointment scheduling, and follow-up communication. Skilled in coordinating meetings, managing pipelines, and maintaining consistent client engagement.
Experience: 10+ years
Experienced in researching prospects, identifying decision-makers, generating qualified leads, maintaining lead databases, and supporting outreach efforts through email, LinkedIn, and CRM platforms.
Experience: 2 - 5 years
Familiar with Meta Ads Manager and Tiktok Ads Manager, campaign monitoring, audience targeting, budget tracking, and performance analysis using key metrics such as CPM,CPC, CPL, and ROAS. Assisted in supporting e-commerce and lead generation campaigns.
Experience: 1 - 2 years
Experienced in building data-backed Meta Ad funnels to optimize budgets, with working familiarity in navigating Tiktok Ads Manager for basic campaigns.
Experience: 10+ years
Over 10 years of experience in sales, client relationship management, customer acquisition, account management, and business development within the banking and insurance industries. Strong background in achieving sales targets and maintaining long-term client relationships.
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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