Results-driven Team Leader and Customer Service Professional with over 8 years of experience in
customer service, technical support, financial services, and team management within the BPO industry.
Proven track record in leading high-performing teams, handling escalations, improving operational
efficiency, and delivering exceptional customer experiences. Skilled in coaching, performance
management, onboarding, technical troubleshooting, and cross-functional communication.
Experience: 5 - 10 years
Proficient in handling customer concerns, escalations and providing the best resolution for each interaction.
Experience: 1 - 2 years
Able to handle 10 team members ensure overall team efficiency, compliance, and productivity.
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