I am a dedicated registered nurse (RN) who is a team player, reliable, ethical healthcare provider with ability to stay calm and intervene during crises.
I have excellent interpersonal skills and readily establishes rapport with diverse patient/client population as a result of trainings in hospitals and working in 2 different BPO industries. I am very proficient in MS Office, has basic knowledge in medical software like Community Health Information Tracking Systems (CHITS) and Open Medical Record System (OpenMRS). I am very computer literate;
internet savvy, fast learner, has knowledge on computer networking,
Adobe Products (especially Adobe Photoshop), learns technical processes easily,
and can type as fast as 70 to 80 wpm. I know how to create simple slideshows or editing video using various media software. I also know how to blog and write articles. I also have strong analytical and research skills.I am proud to say that I am very hardworking and diligent - I worked in a BPO company, maintained excellent working performance and relationship with co-employees, while attending seminars and trainingsfor nurses and studying for NCLEX.
Most of all, I make sure that I give my 100% to my client's success and it makes me happy to know that my client is very satisfied with the service that I give to them.
Here is my work experience:
Customer Service Representative
ICT Marikina
Virgin Mobile USA
(December 2008- February 2010)
Responsible for customer service, duties included answering customer queries, problem solving, transferring of calls, filing investigation, troubleshooting and providing detailed information on new products and/or recent item they bought.
Front Office Support
IBM Daksh
Pikes Peak
(March 2010-Present)
Provides voice support for business partners of IBM through web navigation, call transfers, education, and other business processes.
Provides email support for business partners regarding the business process.
Provides technical support like creating ticket or problem management record for software and hardware problems.
Here are my trainings and seminars that I have attended:
SEMINARS AND TRAINING CONFERENCE
Philippine National Red Cross- Intramuros, Manila Chapter
a. First Aid Training (Standard)
b. Basic Life Support (Adult CPR)
Philippine Heart Center – Critical Care Nurses Association of the Philippines, INC.
a. Basic Life Support Training
Veterans Memorial Medical Center
a. Intravenouis Therapy Training
National Telehealth Center – University of the Philippines Manila
a. Seminar on Health Informatics
GSN Inc.
a. Hemodialysis, Peritoneal Dialysis, Continuous Renal Replacement Therapy and Kidney Transplant: A Comparative View on the Management of Chronic Renal Disorders
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