Overview

Looking for any work (4 hours/day)

at $4.14/hour ($400.00/month)

Not Specified

Last Active

July 1st, 2026 (8 days ago)

Member Since

May 22nd, 2026

Profile Description

Accomplished Training and Quality Leader with 15+ years of progressive experience in Business Process Outsourcing (BPO), Quality Assurance, Learning & Development, Customer Experience, and Operational Excellence. Proven track record of leading cross-functional quality and training teams, managing multiple client programs, and driving performance improvements through data-driven coaching, governance, process optimization, and continuous improvement initiatives.

Currently leading a team of Quality and Learning professionals. Experienced in stakeholder management, client engagement, quality governance, performance optimization, root cause analysis, and strategic business reviews.

Experienced in leveraging emerging technologies and AI-enabled solutions to enhance quality management, streamline coaching processes, support QA automation initiatives, and develop AI-assisted learning content that improves training effectiveness and operational efficiency. Recognized for developing high-performing teams, improving customer experience outcomes, and aligning quality and training strategies with organizational objectives.