I help startup founders and business owners stay organized by managing the administrative tasks that keep daily operations running smoothly, giving them more time to focus on strategy, clients, and business growth.
With more than five years of experience in customer support, team leadership, and administrative operations, I bring a strong background in communication, documentation, reporting, meeting coordination, and workflow organization. I also have experience working in a fully remote environment as a Technical Support Representative, where I developed strong time management, self-discipline, and virtual communication skills while consistently meeting quality and performance standards.
As a Team Leader, I supervised a team of up to 25 employees, coordinated coaching schedules and meetings, managed Outlook communications, prepared KPI reports, handled customer escalations, and supported day-to-day business operations in a fast-paced environment.
Here's how I can support your business:
• Administrative Support
•
• Calendar Management and Meeting Scheduling
• Executive Support
• Customer Support
• Data Entry and Documentation
• Report Preparation
• File Organization
• Task Coordination
• Business Operations Support
I'm proficient in Microsoft 365, Google Workspace, Microsoft Excel, Word, PowerPoint, Outlook, Microsoft Teams, Zoom, Google Meet, Calendly, ChatGPT, Grammarly, Canva, CapCut, and Gemini. I'm also continuously expanding my skills by learning tools like Slack and Trello to adapt quickly to different client workflows.
I have a dedicated home office, a reliable 300 Mbps fiber internet connection with a 5G backup, and the equipment needed to support uninterrupted remote work. I'm available full-time and can work flexible schedules across US, UK, and Australian time zones.
I take ownership of my responsibilities, communicate proactively, and consistently meet deadlines without requiring constant follow-up. My goal is to become a trusted extension of your team by keeping operations organized, priorities on track, and administrative work completed accurately and efficiently.
If you're looking for a dependable General Virtual Assistant who helps reduce your workload and gives you more time to focus on growing your business, I'd love the opportunity to work with you.
Experience: Less than 6 months
Executed high-accuracy data processing for civil registry documents, ensuring integrity, confidentiality, and compliance with documentation standards. Demonstrated reliability and organizational skills while handling data-sensitive tasks under strict deadlines.
Experience: 2 - 5 years
Demonstrated strong multitasking and time management skills by handling leadership responsibilities, client concerns, and administrative tasks simultaneously.
Experience: 2 - 5 years
Managed multiple customer interactions simultaneously while maintaining attention to detail and response efficiency.
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- Lukas Rohler
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