Experienced BPO professional with a background in healthcare account support, skilled in customer service, medical coordination, patient communication, and administrative tasks. Strong ability to handle confidential information, resolve concerns efficiently, and work in fast-paced environments. Currently seeking a part-time opportunity in the medical or healthcare field where I can apply my communication skills, healthcare experience, and dedication to quality service.
Dedicated healthcare support specialist with BPO experience handling medical accounts, patient inquiries, appointment coordination, and healthcare-related processes. Known for excellent communication skills, attention to detail, and professionalism in assisting patients and clients. Looking for a part-time medical-related position that allows me to contribute my healthcare customer service expertise and administrative support skills.
Experience: 2 - 5 years
Assisted patients and healthcare providers with inquiries regarding insurance benefits, claims, billing, eligibility, and prior authorizations. Handled inbound and outbound calls while maintaining professionalism and excellent customer service. Verified patient information and updated medical records accurately in the system. Coordinated with insurance companies, clinics, and healthcare providers to resolve concerns efficiently. Maintained confidentiality of sensitive patient information in compliance with HIPAA standards. Managed appointment scheduling, follow-ups, and documentation of customer interactions. Achieved performance goals including customer satisfaction, call handling time, and quality assurance metrics. Demonstrated strong communication, multitasking, and problem-solving skills in a fast-paced healthcare environment.
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