Healthcare Insurance Specialist

In my 1-2 years of healthcare support experience, I have focused heavily on patient intake, insurance verification, and medical billing inquiries. I am skilled at navigating complex medical software, resolving billing discrepancies, and explaining coverage details to patients in a clear, empathetic manner.

I have over 3 years of professional experience in customer service, specializing in handling complex inquiries, resolving customer complaints, and providing empathetic support. I am highly skilled in multi-channel communication (email, chat, and phone), ensuring high customer satisfaction scores and efficient ticket resolution.

I have over a year of experience working strictly within HIPAA guidelines to protect patient health information (PHI). I am highly proficient in maintaining data privacy during daily administrative tasks, including secure patient communication, medical record management, and handling sensitive billing inquiries without compromising confidentiality.

Experienced healthcare customer support specialist with 1.5 years of experience managing patient communications, scheduling, and medical records. Proven track record of high efficiency, empathy, and strict adherence to healthcare privacy regulations.

I have over a year of experience in medical billing, focusing on accurate claim submission, payment posting, and resolving claim denials. I am proficient in coding (ICD-10, CPT) and experienced in navigating EHR/EMR systems to verify patient insurance and follow up on outstanding accounts receivable to ensure timely reimbursement.