Marvin
IT Service Desk | Active Directory | ServiceNow | Chat & Email Support
With Timeproof
Overview
Looking for part-time work (4 hours/day)
at $2.97/hour ($288.00/month)
Bachelors degree
Last Active
May 19th, 2026 (19 days ago)
Member Since
May 17th, 2026
Profile Description
IT Service Desk Analyst with 4+ years of experience in IT support and customer service environments.
I handle chat,
I am experienced working under SLA requirements and handling production tickets with accuracy and speed. I am also comfortable with escalation handling and basic coordination tasks.
I am looking for remote or part-time IT support, helpdesk, or chat/email support roles where I can contribute immediately using my current skills.
Top Skills
Customer Support » Technical Support
Experience: 2 - 5 years
I have over 4 years of experience in IT Service Desk and Technical Support in enterprise environments. I handle chat, email, and ticket-based support using ServiceNow and other ticketing systems. My responsibilities include troubleshooting Windows OS issues, VPN connectivity, user account management, password resets, and Active Directory administration. I am experienced in resolving incidents within SLA and escalating complex issues to higher support teams when needed.
Customer Support » IT
Experience: 2 - 5 years
Software » Network Administration » Active Directory
Experience: 2 - 5 years
Other Skills
Basic Information
- Age
- 36
- Gender
- Male
- Website
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- Address
- Tests Taken
- None
- Government ID
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