Sales, Customer Service & Operations Specialist | 12+ Years UAE Experience

Reception & Customer Service Assistant Managed front desk operations and handled customer inquiries. Contacted members regarding upcoming renewals and membership updates. Proactively encouraged renewals up to 4 months in advance. Built strong customer relationships, contributing to a 30% increase in customer retention. Provided friendly and professional support through calls, messages, and in-person interactions.

Experienced in telecom sales, assisting customers with postpaid and prepaid services, internet connections, and digital products. Skilled in customer support, resolving complaints, providing account assistance, and helping customers find the right telecom solutions.

Yacht Charter Operations Assistant Assisted with daily yacht charter operations. Conducted research and weekly yacht checks. Provided friendly customer service and support. Coordinated bookings, schedules, and communications with clients and crew.

Proficient in Microsoft Outlook email management, including handling correspondence, responding to inquiries, scheduling meetings, organizing calendars, and ensuring timely communication with clients and team members.