Media Buyer (Ads Launcher) | General Virtual Assistant

I have over four years of experience in customer support, handling chat, email, and voice interactions while assisting customers with inquiries, account concerns, troubleshooting, and service-related issues. My background in the BPO industry helped me develop strong communication, multitasking, and customer service skills while ensuring positive customer experiences and efficient resolution of concerns.

- Created and optimized new and existing ad campaigns. - Analyzed top-performing campaigns and recreated winning variations for testing. - Monitored, documented, and repurposed rejected ads to improve campaign performance and reduce content waste.

I have experience supporting advertisers through Meta platforms by assisting with ad account concerns, troubleshooting advertising issues, reviewing campaign-related inquiries, and providing guidance to help clients improve their overall advertising experience. This role strengthened my communication, analytical, and customer support skills in a fast-paced digital environment.