Sheila

Medical Virtual Assistant | Quality Analyst | Call Compliance Specialist | US He

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Overview

Looking for full-time work (8 hours/day)

at $4.97/hour ($960.00/month)

Bachelors degree

Last Active

June 29th, 2026 (10 days ago)

Member Since

May 14th, 2026

Profile Description

I am a Quality Assurance Specialist with 4+ years experience in BPO and US Healthcare industry.

3+ Years: Senior Quality Evaluator — Audit calls, check compliance, enforce HIPAA rules, score performance, create reports in excel using formula, table and macro, facilitating and scheduling process calibration and monthly process refresher

1+ Years: Customer Service Representative — Handled insurance verification (coverage period), benefit inquiries (copay, deductibles, coinsurance, out of pocket), verify pre-auth and referral requirements, provider participation, COB update, claims status includes reviewing claims denial and appeal status| Member/Provider

I have deep knowledge of policies, privacy rules (HIPAA), and quality standards. I know exactly how to check what is right or wrong, find errors, and improve work quality.

I am new to online job ph, but I do this work every day for years. I am accurate, detailed, reliable, and work seriously.

My setup:
Lenovo IdeaPad Slim 3 (2023) | AMD Ryzen 5 | 16GB RAM | 512GB SSD | Windows 11 | with two 27" Monitor for dual screen and a noise canceling headset

Fast internet (100mbps)
— 100% own equipment, ready 24/7

Availability:
I have big free time daily — can work 30–40 hours/week

I deliver same good work as senior freelancers. I am ready to start immediately.

Top Skills

Customer Support » Healthcare

Experience: 2 - 5 years

I have extensive experience in customer support, handling client inquiries, resolving concerns, and providing helpful, professional assistance. I am skilled in communicating clearly, addressing needs effectively, and ensuring customers receive satisfactory support. I work with attention to detail, follow proper procedures, and maintain a reliable, service-oriented approach in all interactions.

Office and Administration » Quality Assurance

Experience: 1 - 2 years

I have experience as a Quality Auditor, ensuring work meets standards, checking for errors, and following processes strictly. I also have Customer Service experience, handling inquiries, resolving concerns, and providing good support to clients. I am detail-oriented, accurate, and reliable in both roles.

Professional Services » Medical Services » HIPAA Compliance

Experience: 2 - 5 years

I have strong knowledge of privacy rules, data security, and compliance standards from my experience in quality auditing and customer service. I follow strict guidelines, protect sensitive information, and ensure all work meets required standards to maintain confidentiality and proper compliance practices.

Other Skills

Professional Services » Management Services » Bpo Operations Management

Experience: 1 - 2 years

I have hands-on experience in BPO environments through quality auditing and customer service roles. I understand operational processes, follow workflows strictly, monitor work standards, and ensure tasks are completed efficiently and correctly. I can manage daily tasks, follow procedures, and help maintain smooth operations with attention to detail and reliability.

Basic Information

Age: 28

Gender: Female

Website: Sign Up with Pro Account to View

Address: San Mateo, Rizal

Tests Taken: None

Government ID: Sign Up with Pro Account to View

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