Franz
Operations Supervisor | Customer Support | Technical Support
Overview
Looking for any work (8 hours/day)
at $5.05/hour ($976.00/month)
Bachelor's degree
Last Active
July 3rd, 2026 (6 days ago)
Member Since
May 13th, 2026
Profile Description
Results-driven Operations Supervisor with 8+ years of experience in customer service, technical support, and remote team operations. Skilled in workflow optimization, SOP development, escalation management, and CRM systems. Previously managed customer support operations for a US-based automotive company (remote). Open to remote roles in operations, customer support, technical support, or QA.
Top Skills
Customer Support » Technical Support
Experience: 2 - 5 years
Provided technical troubleshooting and customer support for connectivity, device, and account-related concerns at Qualfon. Assisted customers with clear step-by-step guidance, effective issue resolution, and accurate documentation while maintaining professionalism and high customer satisfaction.
Customer Support » Customer Service
Experience: 5 - 10 years
8+ years handling customer service across BPO, remote, and supervisory roles. Managed inbound/outbound support via email, phone, and chat. Supervised a team of 15 CSRs at MAKS Enterprises, maintained high CSAT scores, and resolved escalations across US-based clients including Anthem Blue Cross Blue Shield.
Office and Administration » Operation Management
Experience: 2 - 5 years
Experienced in overseeing daily operations, workflow coordination, SOP compliance, customer service management, and process optimization in remote work environments.
Other Skills
Office and Administration » AI Tools
Experience: 1 - 2 years
Used Claude, ChatGPT, and Gemini daily for drafting SOPs, writing communications, summarizing data, and streamlining operations tasks. Comfortable using AI tools to support customer service, admin, and team management workflows.
Basic Information
- Age
- 29
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Dumaguete City, Negros Oriental
- Tests Taken
- DISC
- Dominance: 58 %
- Influence: 13 %
- Steadiness: 11 %
- Compliance: 18 %
- Government ID
- Sign Up with Pro Account to View
“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
You have successfully pinned this profile! You can manage pinned profiles in your Employer dashboard.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.